Introduction: Union Minister of State for Personnel, Jitendra Singh, is set to launch a transformative campaign aimed at effectively addressing the grievances of family pensioners. This initiative seeks to substantially reduce the backlog of complaints, ensuring timely and satisfactory resolution.
Overview of the Campaign: Presently, approximately 90,000 grievances are registered annually on the Centralised Pension Grievance and Redress System (CPENGRAMS). Of these, 20-25% pertain to family pensioners, with a significant portion involving women pensioners. The grievances mainly involve defence, railway, and CAPF pensioners, along with a considerable number related to bank issues.
Grievance Statistics and Key Participants: The Department of Pension and Pensioners’ Welfare (DOPPW) is spearheading a month-long campaign from July 1-31, 2024, involving 46 Ministries and departments. The campaign’s goal is to address 1,891 family pension-related grievances, as recorded on CPENGRAMS by June 15, 2024.
Key Participants:
- Secretaries of Pension and Pensioners’ Welfare
- Ex-Servicemen’s Welfare
- Director-General, Border Security Force
- Controller General of Accounts
- Deputy Managing Director, State Bank of India
- Nodal public grievance officers of 46 Ministries/departments
- Representatives of pension disbursing banks
- Pensioners’ welfare associations
Effective Redressal Mechanism: Grievances can be registered directly by applicants or via the portal (www.pgportal.gov.in/PENSION/), email, post, or toll-free number 1800-11-1960. The special campaign will prioritize grievances identified on the CPENGRAMS portal, ensuring a mission-mode approach for swift resolution.
Campaign Objectives and Expected Outcomes: The campaign aims to:
- Significantly reduce the backlog of family pension grievances.
- Enhance the efficiency of grievance redressal mechanisms.
- Provide targeted support to ministries/departments for effective grievance resolution.
- Foster a collaborative approach involving various stakeholders, including banks and pensioners’ associations.
Anticipated Benefits:
- Improved satisfaction among family pensioners.
- Streamlined grievance handling process.
- Strengthened trust in the pension grievance redressal system.
- Empowered women pensioners through focused resolution of their complaints.
Conclusion: The launch of this special campaign marks a significant step towards addressing the long-standing issues faced by family pensioners. With active participation from various stakeholders and a dedicated approach, the campaign is poised to bring about a transformative change in the pension grievance redressal landscape.
Summary:
| Key Learning Points |
|---|
| Significant reduction in grievance backlog |
| Focus on family pension grievances, especially involving women |
| Participation from 46 ministries/departments |
| Effective use of CPENGRAMS for grievance registration and tracking |
| Collaborative approach involving banks and pensioners’ associations |
| Empowerment of family pensioners through dedicated support mechanisms |
Soumya Smruti Sahoo is a seasoned journalist with extensive experience in both international and Indian news writing. With a sharp analytical mind and a dedication to uncovering the truth, Soumya has built a reputation for delivering in-depth, well-researched articles that provide readers with a clear understanding of complex global and domestic issues. Her work reflects a deep commitment to journalistic integrity, making her a trusted source for accurate and insightful news coverage.
